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Terms and Conditions of Sale

The term “ dog-nappy.co.uk” or “us” or “we” refer to the owner of the website. Please contact us for the registered office is address if required. The term “you” refers to the user or viewer of our website.

All orders to dog-nappy.co.uk are accepted by dog-nappy.co.uk subject to the terms and conditions of sale set out below.


All orders to dog-nappy.co.uk for products and services on the dog-nappy.co.uk website are accepted by dog-nappy.co.uk subject to these terms and conditions of sale. No other terms will apply to the supply of products and services by dog-nappy.co.uk unless agreed in writing by an authorised signatory of dog-nappy.co.uk.

All descriptions of the products and services contained on the dog-nappy.co.uk website or otherwise communicated to the customer are approximate only and shall not form any part of the contract between dog-nappy.co.uk and the customer. Dog-nappy.co.uk may correct any errors in its website without liability to the customer. The advertising of products and services in the dog-nappy.co.uk website merely constitutes an invitation by dog-nappy.co.uk for the customer to make an offer to purchase products and services.


The prices of the products and services are as set out in the dog-nappy.co.uk website that is current at the date of despatch. Products which are not stocked by dog-nappy.co.uk will be sold at the prices set out in the relevant quotation supplied by dog-nappy.co.uk. All prices include vat.

Dog-nappy.co.uk reserves the right to change them without prior notice at any time.


Dog-nappy.co.uk reserves the right to decline to trade with any company. In addition, dog-nappy.co.uk may decline to accept any order, whether or not payment has been received, by giving notice of non-acceptance to the customer by telephone or email within a reasonable period of receipt by dog-nappy.co.uk of the order.

Dog-nappy.co.uk executes to the customer's requirements, and does not substitute one product for another unless requested by the customer, or unless the product has been superseded.


Dog-nappy.co.uk will aim to deliver products in accordance with the customer's order Delivery will be made to the customer's usual address, unless otherwise agreed.

Times and dates for delivery quoted in by dog-nappy.co.uk or by dog-nappy.co.uk's employees are approximate only and dog-nappy.co.uk shall not be liable for the consequences of any delay in delivery. Time for delivery shall not be of the essence.

If any delivery is late, the customer must notify dog-nappy.co.uk, and dog-nappy.co.uk will endeavour to ascertain if the product has been delivered or the expected delivery time of the product to the customer. Dog-nappy.co.uk may also, at its discretion, refund the total delivery charge to the customer. If a revised delivery time is not acceptable dog-nappy.co.uk may also, at its discretion, offer an alternative delivery option. These are the customer's exclusive remedies for late delivery.

Inspection, delivery delays and non-delivery

The customer must inspect the products as soon as is reasonably possible after delivery and shall, within 5 days of the date of delivery, give notice to dog-nappy.co.uk in detail of:

Any defect in the product that is apparent on reasonable examination. In this case dog-nappy.co.uk shall, at dog-nappy.co.uk's discretion, replace the products or refund the purchase price. In any event the customer must refuse parcels delivered to it in a damaged condition;

Any shortfall in products delivered. In this case dog-nappy.co.uk shall, at its discretion, deliver the undelivered products or refund the price of the undelivered products;

Any delivery of products not in accordance with the order. In this case dog-nappy.co.uk shall, at dog-nappy.co.uk's discretion, replace the products or refund the purchase price;

Any non-delivery of the products (in which case the time limit is within 5 days of the estimated despatch date). In this case dog-nappy.co.uk shall deliver the undelivered products or refund the price of the undelivered products.

If the customer fails to give any such notice, the products shall be conclusively presumed to be, in all respects, in accordance with the order and free from apparent defects, and the customer shall be deemed to have accepted the products accordingly. Dog-nappy.co.uk's record of the products despatched (including the quantity) shall be conclusive evidence of the products received by the customer, unless proved otherwise by the customer.

The remedies set out above are the customer's exclusive remedies for non-delivery or short delivery of products, or for apparent defects in the products or delivery of products not in accordance with the order. Dog-nappy.co.uk shall not be liable for any losses, consequential or otherwise, arising from these circumstances.


If dog-nappy.co.uk has not granted credit to the customer, payment terms are as outlined on the website.

Risk and ownership

Risk of loss of or damage to the products shall pass to the customer on delivery. Ownership of the products shall not pass to the customer until all sums due to dog-nappy.co.uk from the customer for all products ordered from dog-nappy.co.uk have been received by dog-nappy.co.uk (in cash or cleared funds). If the customer is late in paying any sum to dog-nappy.co.uk, then dog-nappy.co.uk shall be entitled to the immediate return of all products where the ownership has not passed to the customer. The customer authorises dog-nappy.co.uk and its agents to recover the products, and to enter any premises of the customer for that purpose. Demand for or recovery of the products by dog-nappy.co.uk shall not of itself discharge either the customer's liability to pay the whole of the price and take delivery of the products or dog-nappy.co.uk's right to sue for the whole of the price.

Product and availability information

Dog-nappy.co.uk reserves the right, without prior notice, to discontinue any product or to make design changes as part of its continuous programme of product improvement, or to assist product availability, and such changes may take place during the life of any dog-nappy.co.uk website.

Unless otherwise confirmed, nothing in any dog-nappy.co.uk website is to be taken as a representation of the source of origin, manufacture, or production of the products or any part of them.


The warranty period will be stated on the website. If not, for products purchased from dog-nappy.co.uk: we warrant that if any product is defective, it will replace or repair the product or refund the purchase price. This warranty is subject to a claim being made to dog-nappy.co.uk within 30 days of the original date of despatch, or such other longer period as may be indicated by dog-nappy.co.uk for specific products from time to time. If products are of a sanitary nature, they must be cleaned prior to any return. Due to the nature of some products, approximate sizing is carried out by dog-nappy.co.uk, and we will replace the item, but will not reimburse postage costs unless otherwise agreed.


Dog-nappy.co.uk shall not be under any liability for damage, loss or expenses resulting from the failure to give advice or information or the giving of incorrect advice or information, whether or not due to its negligence or that of its employees, agents or sub-contractors of dog-nappy.co.uk.

Dog-nappy.co.uk shall not be liable for intellectual property rights infringement, punitive damages, loss of revenue, loss of profits or expected future business, damage to reputation or goodwill, loss of any order or contract or any consequential or indirect loss or damage, all as may result from, or be connected with: (i) any express or implied terms of the contract between dog-nappy.co.uk and the customer, or of any order accepted by dog-nappy.co.uk; (ii) any duty of any kind imposed on dog-nappy.co.uk by law arising out of or in relation to the contract or order; or (iii) any defect in the products or services.

Nothing in these clauses shall exclude or limit the liability of dog-nappy.co.uk for death or personal injury caused by the negligence of dog-nappy.co.uk or its employees, agents or sub-contractors for fraud.

Cancellations and returns

The customer may not cancel ordedog-nappy.co.uk once accepted by dog-nappy.co.uk. Dog-nappy.co.uk may, at its discretion, allow an order to be cancelled subject to dog-nappy.co.uk recovering from the customer the costs incurred by dog-nappy.co.uk. In the event of part cancellation, dog-nappy.co.uk may invoice the customer any difference in selling price per unit applicable to the quantity actually despatched up to the time of cancellation compared to the quantity ordered.

The customer may only return products to dog-nappy.co.uk, and receive a credit or refund, on the following conditions:

Return must be made within 30 days of the date of delivery (as stated on the delivery documentation). Products must be returned to dog-nappy.co.uk in their original condition and packaging and in a condition which will enable them to be immediately fit for re-sale.

The customer must follow any specific instructions which appear in this website or with any product regarding its return to dog-nappy.co.uk.

For products returned due to customer error or no longer required and returned in accordance with above, a handling charge will be applied. The handling charge for returns is 20% of the invoice value, subject to an £8.00 minimum, unless otherwise agreed.

Dog-nappy.co.uk accepts no responsibility for any loss of or damage to products in transit or for any items received by dog-nappy.co.uk with them.

Products to be returned to dog-nappy.co.uk must be adequately packed and despatched freight prepaid, clearly labelled.

Force majeure

A force majeure event is any event beyond the reasonable control of dog-nappy.co.uk (including strikes, traffic congestion, the downtime of any external line, or dog-nappy.co.uk's inability to procure services, materials or articles required for the performance of the contract except at enhanced prices). If dog-nappy.co.uk is prevented or restricted from carrying out all or any of its obligations under these terms and conditions of sale by reason of any force majeure event, then dog-nappy.co.uk shall be relieved of its obligations during the period that such event continues, and shall not be liable for any delay and/or failure in the performance of its obligations during such period. If the force majeure event continues for a period longer than fourteen days, dog-nappy.co.uk may cancel the affected order or cancel the whole or any part of these terms and conditions of sale, without any liability to the customer.


Dog-nappy.co.uk aims, but does not guarantee to deliver products the next working day. No deliveries will be made on Sundays or public holidays. Delivery times are approximate only.